Returns, Refunds & 90-Day Money-Back Guarantee Policy

Last updated: October 27, 2026

At Bloomhugs, your satisfaction matters to us. We want you to feel confident when ordering from our store. This policy explains how returns, refunds, replacements, and our 90-day money-back guarantee work.

1. 90-Day Guarantee

Bloomhugs offers a 90-day money-back guarantee for products that arrive damaged, defective, or different from the item ordered.

If your product has one of these issues, contact us within 90 calendar days of delivery. We will review your request and provide an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.

This commercial guarantee does not limit any additional rights you may have under consumer protection laws.

2. How to Request a Return or Refund

To request assistance, email couple.things1@outlook.com and include:

• Your order number.

• A description of the issue.

• Photos or video showing the problem, when reasonably available.

If you cannot provide photos or video, let us know so we can discuss alternative ways to assess your claim.

Please contact us before mailing any item back. We will provide the applicable return instructions.

3. Return Shipping Costs

If your item arrives damaged, defective, or incorrect, Bloomhugs will cover reasonable return shipping costs or provide a prepaid return label when appropriate.

We will not charge a restocking fee for returns approved under this guarantee.

4. Item Condition and Inspection

We may ask you to provide the product for inspection or return it using the instructions we provide. Please keep the original packaging if it is available.

Missing packaging will not automatically invalidate an otherwise valid claim. We will assess each request fairly, taking into account the circumstances and applicable consumer protection laws.

5. Refund Processing

When a refund is approved, it will generally be issued to the original payment method unless you agree to another method or applicable law requires otherwise.

We aim to initiate approved refunds within 5 business days. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Any mandatory statutory deadlines take precedence over this processing estimate.

6. Exchanges and Replacements

If your item arrives damaged, defective, or incorrect, we may offer a replacement or another appropriate remedy, subject to your rights under applicable law.

Contact us before returning the product so we can determine the correct procedure.

7. Change-of-Mind Returns

Our voluntary 90-day money-back guarantee applies to products that arrive damaged, defective, or incorrect. It does not automatically cover returns simply because you changed your mind or no longer want the item.

However, this section does not exclude or limit any cancellation, withdrawal, return, or refund rights that apply to your purchase under mandatory consumer protection laws.

8. Delayed or Missing Orders

If your order has not arrived within the expected delivery window, contact us at couple.things1@outlook.com with your order number.

We will investigate the shipment and work with the relevant shipping provider. This process does not waive any remedies or rights available to you under applicable law.

9. Your Legal Consumer Rights

This policy operates alongside applicable consumer protection laws in the United States, Mexico, and any other jurisdiction whose mandatory laws apply to your purchase.

Nothing in this policy is intended to waive or restrict statutory rights, including applicable warranty rights, cancellation or withdrawal rights, or remedies for defective, misrepresented, or undelivered goods.

Where applicable law provides a more protective right or remedy, that law will prevail over this policy.

10. Contact Us

For questions about returns, refunds, or our 90-day money-back guarantee, contact:

Bloomhugs Customer Support
Email: couple.things1@outlook.com

Please include your order number in your message so we can assist you more efficiently.