Shipping Policy

Last updated: October 27, 2026

At Bloomhugs, we strive to deliver your order reliably and efficiently. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, and procedures for delayed or missing shipments.

1. Order Processing Time

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays. The processing period does not include shipping transit time.

Order processing includes order verification, preparation, and fulfillment. Processing times may occasionally be affected by public holidays, unusually high order volumes, or circumstances outside our reasonable control.

If a significant delay affects your order, we will notify you as required by applicable law.

2. Shipping and Estimated Delivery Times

Bloomhugs offers international shipping to eligible destinations, subject to carrier availability and applicable shipping restrictions.

Our standard estimated shipping timeline is:

• Order processing: 1–3 business days.

• Shipping transit: Up to 10 business days after the order has been dispatched.

• Estimated total delivery time: Up to 13 business days, consisting of processing and transit time.

All timeframes above are expressed in business days, not calendar days. Saturdays, Sundays, and applicable public holidays are excluded.

The shipping transit period begins when the order is dispatched, not when the order is placed or payment is confirmed.

These timeframes are estimates unless a specific delivery commitment is expressly provided at checkout or otherwise agreed with you. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, and local delivery conditions.

We only advertise delivery estimates that we reasonably expect our fulfillment and shipping partners to meet. If a different delivery timeframe is displayed or expressly agreed for your order, that timeframe will apply, subject to applicable law.

3. International Shipping Destinations

We ship to eligible international destinations where our fulfillment and shipping partners provide service.

Available destinations may vary due to carrier coverage, local regulations, import restrictions, or other operational limitations. Shipping availability and any applicable charges will be displayed during checkout where supported.

If we cannot fulfill an order to the address provided, we will contact you to discuss available options, which may include correcting the address, selecting another eligible destination, or canceling the order and issuing any refund required by applicable law.

4. Shipping Fees, Duties, and Taxes

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Depending on the destination, additional import duties, customs fees, taxes, or other charges may apply. Where these amounts are not collected by Bloomhugs at checkout, they may be payable by the recipient, subject to applicable law and the terms disclosed before purchase.

Bloomhugs will not describe shipping as free or import duties as prepaid unless that offer or arrangement actually applies to your order.

5. Tracking Information

When tracking is available, we will provide tracking information to the email address submitted at checkout after the order has been dispatched and the tracking details have been supplied by our fulfillment or shipping partner.

Tracking information may take time to become active or display updates. If tracking has not updated for an unusually long period, please contact us for assistance.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including any required apartment or unit number, postal code, and contact information.

If you notice an error, contact us as soon as possible at couple.things1@outlook.com. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a shipment is returned because of an incorrect or incomplete address, we will contact you to discuss available options. Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the shipment.

7. Shipping Delays

Delivery may be delayed by customs inspections, severe weather, carrier disruptions, public holidays, incorrect address information, or other circumstances beyond our reasonable control.

If we determine that we cannot ship your order within the promised timeframe, we will notify you as required by applicable law. We will provide an updated shipment estimate and explain the options available to you, including cancellation and a refund where required.

We will not treat this policy as a waiver of your rights concerning delayed or undelivered orders. Where applicable law requires your consent to a revised shipment date, we will request that consent.

8. Lost, Missing, or Undelivered Orders

If your order has not arrived within the applicable estimated delivery period, appears to be lost, or is marked as delivered but has not been received, contact us at couple.things1@outlook.com.

Please include your order number and any relevant tracking information. We will review the available shipment details and, where appropriate, coordinate with the shipping carrier or fulfillment provider.

We will assess each case individually and provide any remedy required by applicable law. A tracking status marked “delivered” does not automatically eliminate any rights or remedies you may have under applicable consumer protection laws.

9. Customs and Import Requirements

International orders may be subject to customs inspections, import requirements, or restrictions imposed by the destination country. These procedures may extend delivery times beyond our standard estimate.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements. Any customs charges or responsibilities will be disclosed or allocated as required by applicable law.

10. Order Cancellations and Consumer Rights

If you wish to cancel an order, contact us as soon as possible at couple.things1@outlook.com.

Cancellation may not be operationally possible once an order has entered processing or been dispatched. However, this does not limit any statutory cancellation, withdrawal, refund, or other consumer rights applicable to your purchase.

If an order cannot be shipped within the promised timeframe, Bloomhugs will follow the notification, consent, cancellation, and refund requirements applicable to the transaction.

Where mandatory consumer protection law provides a more protective right or remedy, that law will prevail over this policy.

11. Contact Information

For questions about shipping, tracking, or delivery, contact:

Bloomhugs Customer Support
Email: couple.things1@outlook.com

Please include your order number in your message so we can assist you more efficiently.